Job Overview
- Provide first and second-line technical support for our employees (on-site and remote) regarding hardware (workstations, laptops, Game Consoles), software, and network issues.
- Manage user accounts, permissions, and groups in Active Directory.
- Administer and support users in key business applications, including Google Workspace, Autodesk, Adobe Creative Suite.
- Troubleshoot and resolve issues on both Windows and macOS operating systems.
- Handling the preparation and configuration of employee hardware, and assisting with the procurement and decommissioning processes
- Maintain an accurate inventory of hardware assets and software licenses.
- Provide technical assistance for video conferencing tools like Google Meet, Zoom, and Slack.
- Diagnose and resolve technical problems remotely using tools like TeamViewer.
- Create and maintain technical documentation, guides, and records of issue resolutions.
- Advise employees on security best practices and company IT policies
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