Queue Manager

What you'll do

• Directing Daily Workflow and Prioritization:
• • Plan, monitor, and direct the daily operational process for various projects, strategically prioritizing tasks for critical stages like data labeling and quality assurance (QA).
  • Proactively determine resource needs and provide early warnings about potential delays before they can negatively impact the delivery schedule.
• Ensuring Delivery Timelines and Quality:
• • Diligently uphold project deadlines and maintain high standards of output quality against our agreed-upon metrics and internal goals.
  • Implement timely interventions and process adjustments to ensure consistent delivery excellence and maintain high quality across all work streams.
• Facilitating Expert Team Success:
• • Oversee and deploy daily tasks and work assignments to our specialized expert teams.
  • Serve as the primary resource for operational queries and guidance, ensuring team members have the necessary support and clear direction to complete their tasks successfully.
• Process Improvement and Performance Reporting:
• • Identify and champion opportunities for process optimization to enhance efficiency and our capacity to handle more volume.
  • Generate and interpret performance reports covering work status, completion rates, cycle time, and quality to inform stakeholders and drive continuous operational improvement.

Qualifications

• Demonstrated experience in a role focused on organizing and directing operational work, such as queue management or project coordination, preferably in a technology, data, or content field.
• A proven ability to manage multiple priorities simultaneously and maintain sharp focus on delivery targets, even during peak periods.
• Strong analytical skills for examining data and using objective numbers to inform operational decisions.
• Excellent interpersonal and communication skills, with a track record of successfully guiding and supporting remote or specialized teams.
• Familiarity with workflow management software and operational tools.
• This position demands a high degree of adaptability and requires versatility in working hours to effectively manage global workflows and meet stringent project deadlines.