Technical Advisor

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

As a Technical Advisor, you will contribute to the satisfaction and retention of our customer base. You will act as a coach to our user base, supporting them after the implementation period, answering their questions and guiding them on the optimal use of our products.

In this role, you will develop in-depth product knowledge while collaborating closely with Senior Technical Advisors, the implementation team and the quality assurance department. You will benefit from a onboarding program and ongoing product training. This position requires on-site presence at our Quebec City or Montreal offices, with a work schedule from 1:30 p.m. to 9:00 p.m., Monday to Friday.

Your daily life

In your day to day, you will be led to:

• Act as first line support for our customers via phone, email and chat ensuring their issues are resolved quickly and professionally;

• Handle level 1 and 2 support tickets;

• Prioritize support requests and enhancement requests;

• Configure customer environments;

• Inform customers about product features and best practices to optimize their experience;

• Work closely with the various cross-functional teams to handle and resolve technical issues quickly.