Technical support advisor (1:30 p.m. to 9:00 p.m.)

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

If you prefer working afternoons and evenings and enjoy having your mornings free, this role could be exactly what you’re looking for.

As a part of Petal’s Technical Support team, you will play a key role in supporting healthcare organizations and their users including physicians and other healthcare professionals in their use of our solutions. Reporting to the Technical Support Team Lead, you will help ensure customer satisfaction and retention by supporting clients after the deployment of our solutions and guiding them toward optimal use.

You will have a meaningful impact on healthcare professionals while developing strong technical expertise in a structured, collaborative, and fast-evolving environment. You will also gain a deep understanding of both our standard and advanced products while actively contributing to the overall client experience.

Location: Québec City or Montréal office (in-office presence required)
Schedule: Monday to Friday, 1:30 p.m. to 9:00 p.m.

This role also requires obtaining government security clearance, in addition to a standard background check.

Your day-to-day

Your primary mission will be to provide structured and high-quality technical support within the Petal ecosystem. Most support is delivered via chat and managed through Zendesk (ticketing system).

In this role, you will:

• Provide prompt and professional first-line technical support

• Independently manage Level 1 and Level 2 support tickets

• Analyze more complex issues as you grow into the role

• Gradually participate in configuration tasks within client environments

• Guide clients in understanding and optimizing the use of product features

• Manage tickets related to technical incidents and collaborate with internal teams to resolve them

• Support client deployments by providing assistance and guidance