Technical Support and Customer Service Agent

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. 

The Xacte division offers an innovative medical billing solution, enabling healthcare professionals, medical clinics, and billing agency partners to benefit from a distinctive synergy of expertise and technology. 

 
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently. 

What you can expect when joining the team

You will be a key point of contact between our users, primarily physicians and their staff and our internal teams. 

You will contribute to resolving technical issues, supporting users, and continuously improving our solutions in a collaborative, dynamic, and fast-evolving environment. 

What makes this role unique: 

• Direct interaction with physicians 

• A tangible impact on the Quebec healthcare system 

• A varied and stimulating work environment 

• A close-knit and collaborative team 

• The opportunity to develop expertise in technology and medical billing 

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. 

Required in-office presence: 1 day per week 

Your day-to-day

You will be responsible for: 

• Providing first-line technical support (chat, phone, email) 

• Diagnosing issues and proposing appropriate solutions 

• Managing requests and escalating when necessary 

• Supporting users in optimizing their use of the Xacte platform and analyzing their needs 

• Collaborating with the product technical team by providing feedback to help deliver a user-friendly, reliable, and efficient product, and contributing to continuous improvement 

• Contributing to documentation and knowledge sharing