Senior Technical Writer

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

As a Senior Technical Writer, your work will directly influence how healthcare professionals interact with our platform every day. You will create clear, user-focused documentation that helps our users navigate our software products. This role blends project management, technical writing, UX writing, information architecture, and localization. You take ownership of documentation quality and continuously look for ways to improve how we communicate with users.

Your daily life

In your day to day, you will be led to:

• Produce and maintain high-quality documentation for software products;

• Perform peer reviews and provide higher-level editorial guidance;

• Leverage analytics and AI tools to improve content quality and to improve efficiency;

• Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps;

• Collaborate closely with the product delivery teams and the UX team to document complex concepts;

• Apply UX writing best practices to make user interactions clear, intuitive, and easy;

• Influence and improve product usability through UX writing;

• Demonstrate a clear understanding of localization practices;

• Contribute to team processes to boost productivity and quality.