Operations Coordinator

Join Peterson Solutions as an Operations Coordinator and play a key role in shaping how we work globally. In this dynamic, hybrid role based in the NL or UK, you will support business operations, quality initiatives, and continuous improvement projects across our international organization. You will collaborate with diverse teams, analyze data to drive smarter decisions, and help deliver impactful training programs alongside Peterson Academy. If you are analytical, proactive, and excited to grow your skills while making a real difference, this is an opportunity to build a strong foundation for a global career.

What You’ll Do

Business Operations 

• Assist in mapping and analyzing business processes to identify improvement opportunities. 

• Support the implementation of improvement projects across service lines, sectors and key accounts. 

• Collect, organise, and analyse performance data from Peterson Solutions’ systems to support decision-making. 

• Help prepare reports and presentations for internal stakeholders. 

• Coordinate meetings, workshops, and training sessions related to improvement initiatives. 

• Maintain documentation and project tracking tools to ensure transparency and accountability. 

• Collaborate with different Peterson Solutions business units and teams, such as Sector Leads and Solutions Hub 

Quality Management 

• Support the development and maintenance of quality documentation, including procedures, work instructions, and internal audit records. 

• Assist in monitoring compliance with internal quality standards and external regulations. 

• Help coordinate internal checks and audits with regional quality teams and follow up on their corrective and preventive actions. 

• Contribute to the development of quality metrics and dashboards for quarterly feedback reports. 

• Participate in quality improvement initiatives and campaigns across Peterson Solutions. 

Training & Capability Building 

• Coordinate Innovation and Operations team training sessions, workshops, and e-learning modules in collaboration with Peterson Academy. 

• Track participation, feedback, and completion rates for improvement and quality-related training. 

• Support the development of training materials and communications to promote learning and engagement. 

• Maintain training records in Academy LMS and contribute to the continuous improvement of learning programs.