Specialist - Vendor Operations
Job Overview
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
About the Role
We are seeking a highly motivated and detail-oriented Specialist - Vendor Operations to join PhonePe lending Collections team.If you have 2–3 years of experience and a passion for process optimization and data management, this is your opportunity to manage and streamline PhonePe lending Collections critical daily operational and billing workflows. You will play a key role in ensuring efficiency, accuracy, and strict compliance across Collections operations.
What You'll Do (Key Responsibilities)
- Manage the end-to-end User ID management and Lifecycle processes, including the creation, maintenance, and deactivation of user IDs.
- Oversee Billing & Optimization, specifically managing and reconciling invoices from external collection agencies and actively working to optimize the billing workflow for maximum efficiency.
- Ensure 100% compliance by validating agent onboarding documentation and auditing operational processes.
- Maintain comprehensive operational data and provide regular status updates to the broader team through reporting.
What You'll Bring (Required Skills & Experience)
- 2–3 years of relevant experience in Operations Management or a similar Vendor operations function.
- Data Expertise: Strong ability to clean, analyze, and manage large operational datasets.
- Advanced Excel Mastery: Proficiency in critical functions including XLOOKUP, Pivot Tables, Power Query, and advanced data logic formulas.
- Core Attributes: Exceptional attention to detail, strong communication skills, and a proven knack for identifying and implementing process improvements.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.