Sales Specialist
Full-time Mid-Senior LevelJob Overview
BaSCo Sales Specialist
The Sales Specialist is responsible for generating and cultivating an increasing loyal customer base for BASCo products through active selling with end-users that will translate to continuous growth in market share within his/her designated area. The position is also responsible for the collection of payments from customers ensuring that accounts do not go beyond the credit terms.
Key Duties and Responsibilities
BASCo Sales Operations:
Develops sales plan that includes market analysis, projected sales (forecast) and competitor information;
Creates and executes on coverage plan to effectively and efficiently call on existing and prospective customers in designated sales area;
Conducts physical and virtual sales calls to develop deep relationships with customers, addressing customer concerns and needs. Owns customer relationships.
Responsible for order generation process with customers, and ensuring timely order processing and monitoring through delivery and collection.
Ensures timely and complete collection from customers, ensuring adherence to credit terms and limits.
Provides technical assistance through collaboration with the Technical Services Group (e.g. baking demonstration to end users, product troubleshooting, quality concerns, etc.)
Handles customer complaints. Work with Quality Assurance team, R&D team, or Technical Services Group in addressing concerns of end-users when needed
Monitors, analyzes and evaluates end-users purchase performance.
Provides recommendations and solutions to improve business.
Ensures effective and efficient use of company assets and resources
FOOD SAFETY:
Complies with quality, Halal, health and food safety policy, standards and regulations of the company.
Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.
OTHER TASKS:
Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.
Performs other tasks related to the job as may be assigned by the immediate superior