Order Management Analyst

The Order Management Analyst is responsible for managing and monitoring customer orders on a daily basis by planning and prioritizing delivery, allocating stocks, and tracking order status. The analyst ensures that every order is dispatched within the agreed service levels to achieve customer satisfaction.

Key Duties and Responsibilities

Order Processing and Monitoring

• Accurately process customer orders, ensuring timely and correct entry into the system
• Plots and consolidates orders to be served and orders for production request
• Checks Sales Order status and plans target dispatch and/or delivery dates
•  Monitor and tracks status of booked Sales Orders from processing until delivery to customer
• Reviews status of pending unserved orders

Stock Allocation and Management

• Process Sales Order in SAP by allocating stocks
• Generation of Outbound Delivery and printing of Loading Ticket
• Prioritize and allocate available stock based on order urgency, customer priority, and agreed service levels
• Provides Orders Dispatch Schedule to transport and loading team to ensure effective and efficient loading and delivery execution
• Provides orders for production to FG Planner for planning of production request and inventory replenishment 

Customer Communication

• Provides updates on order delivery/dispatch schedule to Sales and Customers
• Monitors order fulfillment cycle time and ensures that orders are fulfilled accurately and within the agreed service level
• Escalates orders not served beyond 7 days to Logistics Manager and concerned TBM/RSMs to ensure that prompt action and disposition
• Checks and ensures that all Sales Orders are valid for processing and delivery
• Collaborates with concerned departments/teams (production, sales, transport, and warehouse), on issues affecting order fulfillment to prevent delays and ensure on-time customer order delivery
• Ensures to provide regular updates on order status, shipment advice and delivery / shipping information to Sales & customers

Process Improvement

• Participates and attends QIT Meeting and initiates innovation 
• Actively participates in company programs and generates ideas on process improvement, quality and increasing customer satisfaction
• Submits regular reports on order fulfillment performance results
• Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO
• Performs other related activities that may be assigned by Immediate Superior