Administrative Coordinator

Premium Plus Tool Repair and Packaging Inc. is a proudly Canadian company with the motto “service that sells.” This means we repair your tools properly and promptly to get you up and running again as soon as possible.

We feel that it’s our responsibility to get your strapping tool right back into circulation; safely and expediently. When we repair or sell you a strapping tool, it is going to meet the industry ISO standard for safety and quality.

The Administrative Coordinator is responsible for providing administrative support, managing shipping and receiving activities, and ensuring accurate documentation and inventory control. Reporting to the Operations Manager and supporting daily operations by maintaining organized records, assisting with customer inquiries, coordinating shipments, and ensuring efficient flow of materials and information throughout the business.

RESPONSIBILITIES:

1. Administrative

• Answer phones, emails, and customer inquiries in a professional and timely manner.

• Prepare sales orders and quotes through accurate data entry of tool repair reports provided by repair technicians.

• Maintain accurate filing systems both digitally and physically.

• Support management with reporting, spreadsheets, and basic bookkeeping tasks.

2. Inventory & Order Management

• Assist with inventory tracking, including cycle counts and full physical inventory counts.

• Identify and categorize received parts:

  • Items fulfilling outstanding part orders

  • Items required for ongoing tool repairs

  • Items to be added directly into inventory

• Label and stock incoming parts; create new bins and locations as needed.

• Coordinate with suppliers regarding short shipments, damaged parts, or discrepancies.

3. Shipping & Receiving

• Prepare packing slips and all required shipping documentation.

• Schedule shipments and pickups while maintaining detailed tracking documentation.

• Package shipments securely following company standards.

• Receive incoming deliveries; verify quantities, PO numbers, and product condition.

• Coordinate product returns or RMA shipments.

• When tools arrive for repair, follow ISO 9000 standards for tagging, logging, and entering tools into the tracking system.

4. Material Handling

• Assist with physical material handling, including operating forklifts and pallet jacks (if applicable and certified).

Note: The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties and responsibilities assigned to this position.