Customer Success Director - Live

We are seeking a high-impact Customer Success Director - Live to lead the commercial and operational evolution of our North American B2B partnerships. In this role, you will be the primary bridge between our global R&D hubs and our US-based iGaming operator partners. 

You aren’t just managing a relationship; you are an embedded consultant helping the world’s leading sportsbooks and casinos optimize their Live Casino ecosystems. From the floor of our state-of-the-art studios to C-suite boardroom presentations, you will drive value, local strategy, and sustainable revenue growth. 

What You’ll Be Doing 

• Customer Success & Value Delivery: Act as the primary commercial and operational consultant for US-based partners, ensuring they receive a best-in-class B2B Live Dealer service and maximum ROI.
• Strategic Market Alignment: Liaise with international creative and R&D teams to localize products (Live Table Games, Game Shows) specifically for the nuances of the US market.
• Operational & Studio Oversight: Conduct regular studio tours and site visits, collaborating with Studio Managers to implement customer-specific improvements and operational excellence.
• Growth & Upselling: Proactively identify and close opportunities for revenue growth, including dedicated studio environments, new table types, and localized dealer options.
• Business Intelligence & Reporting: Deliver advanced BI insights to partners. You will analyze functional metrics to help them optimize seat occupancy, betting limits, and player retention.
• Sales Support: Partner with the Business Development team during high-value pitches, providing the operational "proof of concept" and product expertise needed to win new business.
• Competitor Analysis: Maintain a pulse on the North American B2B landscape to ensure our technology and studio offerings remain the superior choice for operators.