iGaming Floor Supervisor - Southfield, MI

As an iGaming Floor Supervisor (also known as a 'Pitboss'), you will be responsible for overseeing live game operations and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and ensure Live Dealers and Shufflers in a live streaming environment are complying with the multi-state Gaming Commission Regulations, PT Services Delaware, and Live unit policies and procedures.
• Ensure to correct any Live Dealer and/or Shufflers mistakes promptly in compliance with the company’s policy and procedures.
• Demonstrate comprehensive mastery of all company-offered games, including the ability to assist with presenting the game and shuffling, as needed.
• Ensure the studio’s operations comply with policies and procedures and implement new policies and procedures as directed by management.
• Ensure all live gaming operational reports adhere to the company’s policies and procedures.
• Monitor and address any technical disruptions in the studio, ensuring immediate resolution in accordance with the company’s procedures and gaming regulations.
• Collaborate with management to test and evaluate studio and application performance, ensuring optimal functionality for new and existing online gaming operations.
• Be able to professionally handle and escalate guests’ complaints promptly for any game-related questions according to chat policy.
• Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
• Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
• Provide essential support to the Site Manager in executing daily operational tasks.
• Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
• Fulfill any additional duties as directed by management with the utmost diligence and professionalism.