Monitoring Specialist

Ready to level up your career?

Playtech Managed Services is looking for a proactive Monitoring Specialist with excellent communication, attention to detail, reaction time and problem-solving skills.

Your influential mission. You will... 

• Join the Monitoring Team in Playtech Managed Services (PTMS).
• Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Familiarize yourself with Incident Management documentation.
• Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
• Liase with third parties during Incident Management.
• Understand how the environments and available configurations work.
• Acquire insight into Incident Management processes in a global company.
• Communicate daily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Incident Management domain.
• Carry out investigations to determine Incident root causes.