Customer Service Associate (24/7)

Ready to level up your career?

Playtech Managed Services is looking for a proactive Customer Service Associate fluent in English and with great communication skills.

Your influential mission. You will...

• Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
• Identify and assess customers’ needs to achieve satisfaction.
• Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship.
• Record all customer interactions accurately and confidentially within the provided systems and external communications.
• Build sustainable relationships through open and interactive communication.