Customer Onboarding Solution Lead

Playtech Managed Services is seeking an experienced Customer Onboarding Solution Lead responsible for the design and optimization of compliant onboarding flows across regulated markets.

Your influential mission. You will...

• Own and continuously optimize the end‑to‑end customer onboarding journey across markets, from registration through verification and activation.
• Manage onboarding logic and flows within internal and external platforms, ensuring alignment with risk‑based and regulatory requirements.
• Own and optimize the functional use of third‑party onboarding providers, ensuring they fit 
• regulatory purpose.
• Translate regulatory and compliance requirements into practical, efficient onboarding solutions that balance risk control and customer experience.
• Drive onboarding changes based on regulatory updates, risk insights, operational feedback, and market expansion needs.
• Assess the impact of onboarding changes on conversion, fraud, compliance risk, and operational performance.
• Act as a key cross‑functional partner, clearly communicating onboarding logic to Risk, Compliance, Product, R&D, Operations, and commercial teams.