QA Manager

About the role
We are seeking a hands-on QA Manager to scale Plenful’s Quality Assurance function. This is a foundational management role responsible for building team structure, driving quality accountability, and creating a durable operating model for how quality is planned, executed, measured, and improved across the product.

This role combines people management, operational ownership, and direct involvement in high-leverage quality work. You will manage a growing team of Senior QA Engineers while staying close enough to the work to guide test strategy, automation direction, defect governance, and release readiness. The role is manager-first, with selective individual contribution in the areas where hands-on leadership creates the most leverage.

What you’ll do

• Define, lead, and scale the end-to-end QA operating model across the product surface.
• Manage and develop a growing team of Senior QA Engineers, including performance management, coaching, feedback, and career growth.
• Establish clear expectations for quality ownership, execution rigor, and delivery standards across the QA function.
• Own regression strategy, release readiness, and quality signoff processes for new features, product changes, and high-risk workflows.
• Drive adoption and maintenance of scalable automated test coverage across UI, API, and workflow-level validation.
• Introduce and enforce QA standards, processes, and operating rhythms that scale with the team and product.
• Own bug triage and defect governance across web applications, APIs, and backend systems.
• Serve as the final point of escalation for defect severity, release blockers, and systemic quality issues.
• Define and track QA KPIs, including escaped defects, defect aging, time-to-triage, reopen rate, regression suite health, flaky test rate, and release confidence.
• Use quality metrics to drive accountability, identify weak points in the system, and improve execution over time.
• Guide the team in applying risk-based testing methods that prioritize high-impact, customer-critical, and failure-prone areas.
• Maintain a quality philosophy centered on evidence, determinism, traceability, and confidence in system behavior rather than test volume alone.
• Contribute directly in targeted areas where hands-on leadership provides the highest leverage, especially in high-risk test strategy, automation direction, defect triage, and release management.

What we’re looking for

• 10+ years of experience in QA, Quality Engineering, or software quality roles.
• 4+ years in a leadership or management role within a high-growth SaaS or enterprise software environment.
• Strong experience leading QA teams and building durable quality processes. (Non-Negotiable).
• Deep expertise in both manual and automated testing architecture.
• Strong automation experience across both UI and API testing.
• Strong proficiency in at least one automation platform such as Playwright, Cypress, or Selenium.
• Coding capability sufficient to write, review, and maintain scalable automated tests.
• Strong judgment in test strategy, defect prioritization, and release risk management.  (Non-Negotiable).
• Strong critical thinking and root-cause analysis skills across complex systems.
• Clear ownership mindset and strong execution discipline.
• Experience with bug lifecycle management, quality KPIs, regression planning, and release management. (Non-Negotiable).
• Comfort operating as a hands-on leader who can balance people management with selective direct involvement in high-priority quality work.
• Comfort operating in fast-moving environments with changing priorities and incomplete information.
• Experience with healthcare systems, compliance-sensitive software, workflow platforms, or structured documents and data formats such as PDFs, HL7, and FHIR is a plus.

Plenful Perks

• Comprehensive Benefits Package: Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision), meal stipend, health & wellness stipend, 401(k) matching, and stock options
• Mission-Driven, World-Class Team: Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
• Opportunities for Growth: Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organization
• Flexible Hybrid Work Environment: This position is would be based out of our downtown San Francisco office 2 days a week.