Desk Account Manager

Are you an experienced Desk Account Manager who is customer-minded, solution-oriented, and ready for a new challenge? Then we are looking for you.

As Desk Account Manager, you will be part of our Building Automation EMEA support team. Priva Building Automation currently has a market-leading position in The Netherlands. With our solutions, we guarantee an optimal climate in buildings, such as Thialf Ice Stadium, Blijdorp Zoo, Rijksmuseum, but also in multiple hotels and hospitals. You will be part of a positive, open-minded, and fun team that currently consists of 8 colleagues: 7 Desk Account Managers and 1 Team Lead. This team is responsible for all back-office tasks for six branch offices: The Netherlands, Germany, Belgium, France, Switzerland, and the United Kingdom. Due to this growth, we are looking for a new colleague to complete our team!

How You Add Value

Commercial Support is the linking pin between Priva's partners and our Account Managers. At Backoffice we process all administrative tasks related to orders and subscriptions while supporting the Salesteams of our Branch Offices.

Responsibilities include:

• Processing orders and timely signaling of deviations in orders and delivery dates and monitoring project schedules.

• Accepting complaints and return orders and providing invoices and credit notes.

• Process and maintain customer subscriptions.

• Provide commercial and product-related information to both internal and external customers.

• Providing commercial support, answering questions, handling complaints, and advising Account Managers and customers from the EMEA region.

• Managing the customer database, correspondence, quotation registration, and reports in the CRM/ERP system.

• Preparing quotations and offers on behalf of Sales within the established calculation guidelines when necessary.

• All order and subscription related communication to the Priva partner

Who You Are

You are customer-oriented, you work accurately, and you have excellent communication skills. You take initiative and you are a team player. With your positive and customer-friendly attitude, you can adhere to essential processes while also demonstrating the ability to think creatively when necessary. You naturally take on a signaling role, and initiate and include yourself in process changes. You are able to control the progress of tasks, activities and changes and you get things done. With this you make an important contribution to the commercial success of Priva.