Job Overview
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.
- Assist new patients in completing all necessary paperwork
- Collect all patient insurance information
- Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements
- Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)
- Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.
- Schedule patients return appointments.
- Participate when necessary with other staff members to seek account resolution.
- Batch and balance all monies and transactions entered in the system daily.
- Completes all daily activity reports at the end of the scheduled shift.
- Participates in educational and developmental activities.
- Maintain patient flow
- Follow HIPAA guidelines.
- Other duties as required
Ready to Apply?
Take the next step in your career journey
Stand out with a professional resume tailored for this role
