Sr. Director, AI & Operational Transformation

The Senior Director, AI Innovation is a transformational leader responsible for partnering with senior leaders and defining, measuring, driving, and operationalizing the organization’s AI and automation strategy, beginning within Revenue Cycle Management and then spreading throughout the organization. This role serves as the strategic connector between technology, operations, vendors, analytics, and RCM leadership to accelerate innovation, simplify complex workflows, reduce cost-to-collect, and improve both provider and patient financial experience.

The Senior Director, AI Innovation provides oversight of automation initiatives, including AI/ML models, RPA workflows, and advanced analytics ensuring they deliver measurable impact, scalability, and reliability. This leader builds and mentors a high-performing team that champions innovation, supports operational excellence, and drives continuous improvement across the organization, beginning with RCM.

Job responsibilities: 

• Bachelor’s degree in Business, Healthcare Administration, IT, or related field (Master’s preferred).
• 10+ years of leadership experience in technology/innovation field, Revenue Cycle Management, or healthcare operations.
• Demonstrated success leading enterprise AI/ML, automation, or RPA initiatives at scale.
• Proven ability to collaborate with executive leadership and influence cross-functional teams.
• Strong understanding of healthcare billing, coding, claims processing, payer policies, and regulatory requirements.
• Experience managing complex vendor relationships and negotiating technology agreements.
• Must be able to critically evaluate data and make recommendations for change based on solid research and evidence.
• Proficiency in Microsoft Excel is required, along with strong analytical capabilities.
• Background in analytics, engineering, or process improvement preferred.
• Certification in Lean Six Sigma or project management preferred.
• Experience in a multi-state, multisite, or large-scale physician group environment preferred.