RCM Training & Workflow Associate

The RCM Training and Workflow Associate delivers comprehensive virtual athenaOne Collector/Billing training to Care Centers during implementation and post live. This role involves triaging stakeholder issues and requests, and ensuring athenaOne collector training aligns with best practices. The associate maintains current knowledge of new features in athenaOne’s Collector, Clinicals, and Communicator products to optimize workflows for Privia Medical Group Care Centers. The RCM Training and Workflow Associate actively seeks feedback to continually elevate Privia’s RCM and training program to a best-in-class standard.

Job responsibilities:

• Lead pre-live and post-live athenaOne Collector/billing training to providers, administrative and billing staff in all markets
• Ensures that training is scheduled and delivered on-time
• Innovate and create new learning experiences for Care Centers for Privia University (LMS).
• Provide onsite Go-Live support for New Market and/or high-profile Care Centers
• Offer supplemental training opportunities applicable to all markets.
• Works collaboratively with cross functional teams to accomplish goals
• Share and effectively communicate new athenaOne features regularly
• Provides excellent customer service through creative problem solving and follow through
• Other duties as assigned