Medical Assistant- New Beginnings Women's Health Care

Location: This position will initially be based at our Baytown location for training and onboarding, with a planned permanent transition to our new Pasadena site in the near future.

The Medical Assistant provides high quality care to meet departmental goals; responsibly and cost
effectively manages equipment, supplies and ancillary services; establishes communication and
maintains good working relationships with physicians and office personnel to facilitate quality
patient care; demonstrates an understanding of non-judgmental care as it relates to the
psychological and emotional needs of the patients.

Direct Patient Care (included but not limited to):

• Greet and escort patients to the examining room; make them feel welcome and comfortable.
• Prepare and assist patients for exams; obtain urine specimens, check vital signs, document symptoms, complaints and medications, prepare for lab tests and procedures, etc.
• Ensure the patients’ demographic information is correct and updated.
• Assist the physician, residents and fellows with exams and procedures.
• Give injections and/or teach the patient to administer injection when needed.
• Assist patients with obtaining lab slips and/or referrals, scheduling procedures, prescriptions, etc.
• Recognize urgent or emergency situations and act appropriately; reorder and replace items used from the crash cart or emergency kit.
• Accompany patients with emergencies to hospital in a wheelchair or by stretcher; monitor continuously until under the care of hospital nurse; document events in patients’ medical record.
• Put charges and diagnoses on chart forms or obtain this from the physician.
• Instruct the patient to take router copy to check-out.
• Take lab specimens to the dumb-waiter or lab.
• Maintain a safe environment for patients and others.
• Cooperate and interact with team members and co-workers.
• Educate patients on health care concerns and problems, office and hospital procedures, birth control, prenatal, postpartum and gynecological care, medications, infertility, testing, surgery, etc.
• Request and flow medical records.
• Maintain patient confidentiality. Practice infection control; dispose of contaminated needles, drugs and supplies properly; use good hand washing technique; disinfect patient areas after use and clean exam rooms after patients are seen.
• Perform phlebotomy.
• Assist with pre and post-op care.
• Monitor established pregnancies through lab work and ultrasounds.
• Maintain patient charting, testing and flow sheets.

Telephone Triage Duties:

• Evaluate calls for emergencies and triage appropriately.
• Document all phone calls in EMR.
• Schedule: surgeries, admissions, x-rays, ultrasounds, lab tests, aminos, blood donations and other tests procedures, coordinating surgeries and appointments, if needed.
• Educate patients on health care concerns and problems, office and hospital procedures, birth control, prenatal, postpartum and gynecological care, medications, infertility, testing and surgery, etc.
• Answer patient questions.
• Notify Utilization Review for verification and “Surgery Notification”, CC to Financial Review; pre-certify if necessary; place information into computer for pre-certification process.
• Send orders with patients to the hospital admitting office.
• Authorize refills of medications.
• Phone new prescriptions to pharmacies.
• Write prescriptions for doctors to sign.
• Fill out lab slips and send them to the lab.
• Review and triage all lab work with MD: notify patients of results by phone or mail with appropriate documentation; treat as ordered by MD and instruct patients as needed; file lab slips.
• Observe designated “on call” lunch schedules.

Miscellaneous Duties:

• Prepare charts for the following day.
• Request charts for daily mail, lab reports and correspondence; document and flow each chart on computer; route completed charts to appropriate departments.
• Complete all charges and diagnosis on charge slips for office visits and surgeries.
• Assist MD with phone calls to patients and/or to other physicians.
• Coordinate and schedule physician’s appointments, meetings and procedures.
• Clean and restock rooms with supplies and sterile instruments.
• Clean and maintain nurses’ stations and work areas.
• Assist in orientation of new personnel.
• Maintain and rotate stock medications and samples; check for expiration dates prior to dispensing; keep stock away from easy patient access.
• Perform any additional duties as needed.
• Assist MD, Division Administrator, Nurse Practitioner/Physician’s Assistant with any duties deemed necessary for quality patient care.
• Be cognizant of changing concepts, trends and scientific advances in OB-GYN/Infertility care.
• Participate in task forces and committees; update knowledge base and skills by formal education, attending professional education meetings, attending departmental in-service and committee meetings.
• Other duties as assigned.