Sr. Patient Digital Marketing Associate

The Senior Digital Marketing Associate will serve a key role in ensuring a cohesive digital experience for our Care Centers by supporting the use of our digital products, especially the websites. This role will be a key partner in helping scale the website support operations to meet the needs of our customers and the evolving Drupal platform. This is a Care Center facing role and engaging with our providers is a key aspect. Additionally, this role will assist with other digital projects as needed.
 

Primary Job Duties:

• Collaborate with key stakeholders - both internal and external to support the infrastructure needed to support our Care Centers’ digital presence

• Provide excellent customer support service and engage with providers to resolve website support cases

• Own the day-to-day operations of the website support queue including working with IT, offshore developers, and other operational partners

• Provide project management and some digital expertise to complex website requests made by customers

• Indirectly manage the contracted partners that work on the support tickets

• Provide reports as needed (weekly, monthly, etc) on support activities and identify areas for improvement

• Create documentation of all the Digital Marketing offerings

• Provide support as needed in other Digital projects including Digital Asset Management (DAM) platform, online scheduling, etc