Sr. Manager, Revenue Cycle Management

This full-time position is a hybrid role that requires working in the office on Tuesdays and Thursdays at 1200 Binz St Suite 1490 Houston TX 77004. Mon, Wed, and Fri are typically work from home but may be in office on occasion.

Under the direction of the Associate Director, Director, or AVP of Revenue Cycle Management, the
Senior Manager, Revenue Cycle Management, is responsible for oversight and training of staff,
management of functions and processes and accountable for the team hitting performance, quality and
production metrics. In addition, the Sr. Manager will support the Gulf Coast Market RCM Associate
Directors with escalations and larger strategic projects as needed.

The Sr. Manager is responsible for ensuring that the Accounts Receivables are worked in accordance
with best practices and that all Manager Holds, Zero Pay, Unapplied, Unpostables and other Aged
Accounts Receivable are reviewed, reconciled and resolved in a timely and compliant manner.
Additionally, they will take steps necessary to resolve all claim issues or questions that
escalate to the RCM team. Resolution of SalesForce cases and management of issues as well as
management of the team resolving the cases is a key element in this role. We look for strong training and claims management skills along with strict attention to detail, a solutions focused mindset, and a driving
work ethic.

Primary Job Duties:

Oversee the entire claims submission and follow-up process, ensuring claims are worked
accurately for resolution, submitted accurately and on time
• Lead and manage large payer projects and care center support projects, updating leadership and
affected stakeholders as needed
• Keep ADs AVP abreast of opportunities for improvement in daily operations
along with recommendations on process improvements
• Management of the teams accountable for the accounts receivable (AR) including analysis and
resolution of the aged AR, looking for root cause issues
• Utilize data to identify patterns in claim denials or delays and develop actionable solutions to
address them
• Independent decision making -regarding claim adjustments, resubmission, appeals, and other
claim resolution techniques
• Makes policy updates as needed, to all RCM policies.
• Meets with the Performance Operations, Implementation, Sales and other Privia teams, review
escalated issues and discuss payer or claim concerns.
• Meets with Care Center leadership including the lead physician partners, office managers and
other staff to discuss complex claim or other revenue cycle matters
• Laser focused drive toward achievement of department’s daily and monthly KPIs, requiring a
team focused approach to attainment of these goals
• Identify gaps in the workflow and create training programs to address them.
• Responsible for performing or assisting with duties related to staffing to include hiring,
termination, coaching and training
• Provides ongoing feedback to staff regarding of performance throughout the year
• Counsels employees in disciplinary matters and obtains assistance from human resources
appropriately for disciplinary actions and/or employee termination process
• Serve as the lead or co-presenter at various meetings, including Office Manager Summits,
Provider POD Meetings, and Market Retreats.
• Other duties as assigned