Management Systems Consulting Delivery Analyst

1. Team Collaboration & Mentorship

• Work with and support a team of management systems analysts to achieve project objectives, professional growth, and successful certification/re-certification outcomes.
• Assist in allocation of resources and responsibilities for efficient project execution.
• Provide coaching and guidance to team members to enhance their ability to deliver audits, implementations, and training.
• Contribute to fostering a collaborative, quality-focused, and client-oriented culture within the consulting team.

2. Client Engagement & Project Delivery

• Support client engagements, building strong relationships and trust.
• Oversee multiple consulting projects, including gap assessments, process design, documentation, internal audits, external audits, certification, and re-certification preparation.
• Ensure deliverables meet internal quality standards, client expectations, and requirements for ISO and other industry standard certifications.
• Provide strategic advisory support to clients on process optimization, risk management, and continual improvement.

3. Management Systems & Domain Expertise

• Maintain in-depth knowledge of management system standards and frameworks, including the ISOs listed below and other best-practice frameworks (ITIL, COBIT, PRINCE2, etc.).
• Demonstrable experience in five or more of the following domains/practices: Business Advisory, Service Management, Business Continuity, Information Security, Project Management, Business Analysis, Enterprise Architecture, ISO Standards and other best-practice frameworks.
• Ability to conduct training in at least three of these domains, supporting client knowledge transfer and internal capacity building.

4. Operational Excellence & Audit Support

• Develop and maintain project plans, status reports, project reports, and dashboards to track progress and identify risks.
• Oversee audit, and certification/re-certification assessments, ensuring findings are addressed and corrective actions implemented.
• Ensure accurate documentation of consulting activities, audit evidence, and client communications.
• Contribute to business development by assisting with technical content, proposals, and presentations for potential clients.

5. Reporting & Continuous Improvement

• Provide regular updates to Senior Management on project performance, audit findings, certification progress, and opportunities for improvement.
• Identify areas for internal process improvements and support initiatives to enhance consulting efficiency and effectiveness.
• Promote knowledge sharing, lessons learned, and capability building across projects and teams.