Team Lead, Management Systems Consulting

Key Responsibilities

1. Engagement Leadership and Delivery

• Lead and support client engagements involving the design and implementation of management systems, including QMS, SMS, BCMS, ISMS, and OHSMS, while building strong client relationships founded on trust and credibility.
• Lead end-to-end consulting assignments for the design, implementation, and certification of management systems, including:
• ISO 9001 – Quality Management Systems
• ISO 20000-1 – IT Service Management Systems
• ISO 22301 – Business Continuity Management Systems
• ISO 27001 – Information Security Management Systems
• ISO 45001 – Occupational Health & Safety Management Systems
• Other relevant ISO and international standards as required
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• Plan and manage consulting engagements across all phases:
• Gap assessment and diagnostics
• Management system design and documentation
• Implementation and operationalization
• Internal audit and management review
• Certification readiness and support
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• Ensure all deliverables meet internal and international quality standards, client expectations, and applicable ISO and other recognized industry certification requirements.
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• Serve as the primary point of contact for clients during delivery engagements.

1. Client and Stakeholder Management

• Build trusted relationships with senior client stakeholders, including:
• Executive management
• Risk, compliance, IT, operations, and HSE leadership
• Regulators and certification bodies (where applicable)
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• Translate complex ISO requirements into practical, business-aligned solutions for clients.
• Manage client expectations, timelines, risks, and delivery quality.

1. Technical Quality and Standards Governance

• Ensure all consulting outputs comply with:
• Relevant ISO standards
• Industry best practices
• Regulatory expectations in banking and telecommunications sectors
• Review and approve:
• Management system documentation
• Policies, procedures, frameworks, and registers
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• Audit reports and certification readiness assessments
• Support continual improvement and maturity advancement beyond certification.

1. Team Leadership and Capability Development

• Lead and mentor consultants and analysts assigned to management systems engagements.
• Allocate work, review deliverables, and provide coaching to ensure quality and consistency.
• Contribute to the development of reusable templates, tools, and methodologies for Procept Africa’s management systems practice.
• Develop and maintain project plans, status reports, project reports, and dashboards to track progress and identify risks.

1. Business Development and Practice Growth

• Support proposal development, scoping, and client presentations for management systems engagements.
• Provide technical input into bids, expressions of interest, and capability statements.
• Identify opportunities for cross-selling and follow-on consulting services.
• Contribute to thought leadership and knowledge sharing within the firm.

1. Reporting & Continuous Improvement

• Provide regular updates to Senior Management on project performance, audit findings, certification progress, and opportunities for improvement.
• Identify areas for internal process improvements and support initiatives to enhance consulting efficiency and effectiveness.
• Promote knowledge sharing, lessons learned, and capability building across projects and teams.