Job Overview
- Program & Project Management
- Manage end-to-end program management across multiple projects and workstreams.
- Initiate programs, define delivery plans, and track progress against agreed milestones.
- Develop and maintain detailed project and program plans to monitor execution.
- Ensure delivery is completed within agreed timelines, quality standards, and budget.
- Assign priorities and drive daily, weekly, and monthly delivery performance.
- Measure and monitor performance using appropriate tools, systems, and methodologies.
- Governance, Escalation & Stakeholder Management
- Act as the first escalation point for all operational and contractual issues.
- Manage steering committee operational activities and follow-up actions.
- Coordinate internal resources and third-party vendors to ensure effective execution.
- Report program status, risks, issues, and dependencies to management.
- Contract, Change & Financial Management
- Manage agreement-level obligations, including change management activities.
- Manage and control internal implementation change requests.
- Monitor and control implementation spend in line with approved budgets.
- Trigger purchase orders and follow up on invoices related to implementation work.
- Resource & Risk Management
- Ensure availability and effective allocation of program resources.
- Identify, assess, mitigate, and report risks impacting program delivery.
- Maintain program risk registers and ensure mitigation actions are implemented.
- Implementation & Delivery Coordination
- Organize and coordinate installation, configuration, integration, verification, and acceptance activities.
- Work closely with Customer Project Managers, customers, and Authorized Service Providers.
- Coordinate site launch activities, communication activities, and regulatory requirements with Business and Support Units.
- Documentation & Reporting
- Produce and maintain comprehensive program and project documentation.
- Prepare documentation including test cases, test instructions, Methods of Procedure, and test progress reports.
- Report on implementation plans, progress, and delivery outcomes.
- Leadership & Team Management
- Provide leadership, direction, and control to assigned teams.
- Ensure clarity of roles, responsibilities, and delivery expectations.
- Drive accountability and performance discipline across the program team.
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