IT & Digital Enablement Lead (Africa Operations)

1. Role Purpose
The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africa’s IT operations, enterprise systems, digital tools, and technology support services to ensure stable, secure, and efficient business operations.
The role focuses primarily on operational IT management, user enablement, systems support, and technology coordination across Procept Africa’s business operations. The role will also support the adoption and effective use of digital tools that improve operational efficiency, collaboration, consulting delivery, and customer service.

2. Reporting Line
Administrative Reporting
Chief Commercial Advisor

Functional Reporting
Head, Consulting Delivery Services

Direct Reports
•IT Officers

Systems Support Personnel
•External Vendors
•Technology Service Providers

Key Stakeholders
•CEO’s Office
•PMO
•Consulting Teams
•Business Development
•HR
•Finance
•Operations Teams
•Country Representatives (where applicable)

3. Role Scope
Functional Scope
•IT Operations & Support
•Systems & Applications Administration
•User Enablement & Adoption
•Website & Digital Platform Support
•Cybersecurity & Access Control Support
•Vendor & Service Provider Coordination
•Technology Process Improvement

Geographic Scope
Primary responsibility for Nigeria operations with support coordination for other Procept Africa locations where required.

4. Key Responsibilities
A. IT Operations & Support
•Manage day-to-day IT operations, user support, system availability, and issue resolution
•Maintain IT procedures, documentation, system monitoring, and user access management

B. Systems & Applications Management
•Support and administer enterprise systems, business applications, and collaboration platforms
•Coordinate system maintenance, vendor support, automation, and process improvement initiatives

C. Digital Enablement & User Adoption
•Support rollout and adoption of digital tools through user training, guidance, and support
•Serve as liaison between business users and technology vendors/service providers

D. Website & Digital Platform Support
•Ensure website stability, security, maintenance, hosting, and technical support coordination

•Support digital platforms and analytics tools used across the business

E. Cybersecurity & Information Protection
•Implement basic cybersecurity, access control, and data protection practices
•Support risk monitoring, incident escalation, audits, and compliance activities

F. Vendor & Service Provider Coordination
•Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery
•Monitor vendor performance, SLAs, maintenance activities, and support requests

G. Reporting & Continuous Improvement
•Prepare operational IT reports and maintain IT asset and system records
•Identify and implement practical improvements to systems, processes, and user experience