Manage Engine/ITSM tool Specialist

The ManageEngine / ITSM Tool Specialist is responsible for the implementation, configuration, administration, optimization, and ongoing support of the organization's IT Service Management (ITSM) platform, with primary responsibility for ManageEngine solutions. The role ensures that ITSM processes, workflows, automations, and service delivery capabilities align with business objectives and ITIL best practices while providing technical expertise to improve operational efficiency, service quality, and user experience