Customer Experience Representative
Full Time 21 - 22 USD per-hour-wageJob Overview
We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the customer service process.
At this time, a Customer Experience Representative (CX Operations Specialist) is needed to assist with loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists with customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions. In this role, you play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administers while providing knowledge to the customers and dealers.
Work Schedule: Monday- Friday, 8:00am - 4:30pm CST.
** LOCAL APPLICANTS WILL BE CONSIDERED FOR INTERVIEW (Farmers Branch, Dallas area applicants) **
Starting range of pay: $21.00 - 22.00 per hour, depending on experience! Protective offers a Comprehensive Benefits Package!
Applicants considered for interview with have:
- Have the ability to work in a fast-paced environment
- Be proficient in Microsoft Office programs such as Outlook, Excel, and Word
- Be detail-oriented, accurate, and highly organized
We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the customer service process.
At this time, a Customer Experience Representative (CX Operations Specialist) is needed to assist with loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists with customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions. In this role, you play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administers while providing knowledge to the customers and dealers.
Work Schedule: Monday- Friday, 8:00am - 4:30pm CST.
** LOCAL APPLICANTS WILL BE CONSIDERED FOR INTERVIEW (Farmers Branch, Dallas area applicants) **
Starting range of pay: $21.00 - 22.00 per hour, depending on experience! Protective offers a Comprehensive Benefits Package!
Applicants considered for interview with have:
- Have the ability to work in a fast-paced environment
- Be proficient in Microsoft Office programs such as Outlook, Excel, and Word
- Be detail-oriented, accurate, and highly organized
Essential Functions:
- Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
- Make contract corrections in the system per dealer requests
- Update notes in the system for all emails received and contract-related phone calls
- Process ACH remittances
- Answer customer questions regarding contracts and cancellations
- Provide cancellation quotes and process cancellations
- Assist dealers with navigating the Dealer Portal
- Collaborate with the rates teams when products are not consistent on incoming contracts
- Manage incoming checks daily before giving them to the accounting department
- Contact dealers/agents for contract rejections and issues
- Manages closing each week and sends out targets to the proper people
- Backs up the manager when they are out
- Load and balance all contract payments into the system
- Add new users to the Dealer Portal per dealer requests
- Net approved claims on batches
- Process contract transfers and cancel/rebook
- Contact dealers/agents for contract rejections and issues
- Reply to production department emails for assistance with invoices, refunds, and general questions
- Assist with yearly audits
- Other duties as assigned
Education and Qualification Requirements:
- High school diploma or equivalent
- Minimum 2 years of basic administrative experience
- Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
- Proficient in Microsoft Office programs such as Outlook, Excel, and Word
- Detail-oriented, accurate, and highly organized
- Excellent written and verbal communication skills
- Reliable and punctual
- Ability to plan, organize, prioritize, and complete assignments in a timely manner
- Ability to work both collaboratively and independently
- Ability to manage environmental and process change in a positive manner
- Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
Preferred Requirements:
- Ability to work in a fast-paced environment
- Ability to communicate and work with a diverse team
Work Environment and Physical Requirements:
- Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus
- Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
- Ability to walk, stand, reach with hands and arms; stoop, kneel, crouch, and lift up to 25 pounds
- Ability to frequently sit for long periods of time
- Ability to hear and talk, both in person and by phone
- Ability to spend extended hours in front of a computer screen