Senior Director, Global Quality
Full-time 160500 - 240700 USD per-year-salaryJob Overview
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Senior Director, Global Quality!
This is a hybrid role based at HQ in Maple Plain, MN.
Protolabs is seeking a Senior Director of Global Quality to lead our worldwide Quality organization and champion excellence across all operations. This strategic leadership role ensures compliance with global standards, drives continuous improvement, and embeds quality into every aspect of the business. You will partner with cross-functional teams—including Operations, Sales, and Go-to-Market—to strengthen customer trust and deliver world-class quality performance.
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Senior Director, Global Quality!
This is a hybrid role based at HQ in Maple Plain, MN.
Protolabs is seeking a Senior Director of Global Quality to lead our worldwide Quality organization and champion excellence across all operations. This strategic leadership role ensures compliance with global standards, drives continuous improvement, and embeds quality into every aspect of the business. You will partner with cross-functional teams—including Operations, Sales, and Go-to-Market—to strengthen customer trust and deliver world-class quality performance.
You will:
- Lead Global Quality Strategy: Define and execute the vision for Quality, aligning with company growth objectives, regulatory requirements, and customer expectations.
- Oversee Quality Systems: Manage QMS, document control, CAPA, audit readiness, and training compliance across global sites.
- Ensure Regulatory Compliance: Maintain certifications and adherence to ISO 9001, AS9100, ISO 13485, FDA, CE Marking, and other applicable standards.
- Drive Quality Assurance: Partner with Operations leaders to implement robust QA processes and ensure product and service excellence.
- Measure and Improve Performance: Develop and monitor KPIs for quality and compliance to drive accountability and results.
- Build and Mentor Talent: Recruit, develop, and lead a high-performing global Quality team.
- Enhance Customer Engagement: Collaborate with Sales, Customer Service, and Go-to-Market teams to integrate quality into customer onboarding, requirements review, and proactive risk mitigation.
- Act as Quality Liaison: Represent Protolabs in strategic customer discussions, audits, and quality initiatives.
- Champion Continuous Improvement: Partner with leaders across the organization to embed quality into operations and foster a culture of excellence.
- Manage Budgets: Oversee financial planning and resource allocation for the Quality function.
- Other Duties: Perform additional responsibilities as needed to support organizational goals.
What it takes:
- Bachelor’s degree in Engineering, Quality Management, or related field; advanced degree preferred.
- 10+ years in Quality leadership roles within manufacturing or regulated industries.
- Extensive experience implementing and maintaining compliance with global quality and regulatory standards (ISO 9001, AS9100, ISO 13485, FDA, CE Marking, etc.).
- Proven ability to partner with Sales and customer-facing teams to define and deliver quality requirements.
- Deep understanding of Quality systems and continuous improvement practices in a manufacturing environment.
- Strong analytical and problem-solving skills with expertise in performance monitoring.
- Ability to thrive in a fast-paced, team-oriented environment.
- Excellent written and verbal communication skills; able to convey complex information to all levels of the organization.
- Strong customer engagement skills with the ability to translate technical requirements into actionable plans.
Preference will be given to:
- CQM certification a plus.
- Experience leading global teams and multi-site operations.
- Proficiency in problem-solving techniques and lean manufacturing principles.
- Familiarity with additional quality standards such as ISO/TS16949 or ISO 13485.
- Exceptional presentation and leadership skills.
What's in it for you:
- We offer a competitive Total Rewards package including but not limited to: salary + annual bonus opportunity
- In addition, we offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive Self-Managed PTO + Holiday Pay + Wellness Hours + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.