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Senior Customer Success

Contract Entry Level

Job Overview

  1. Engage with our key merchants and help resolve issues and inquiries.
  2. Actively seeking feedback from our customer and find their pain points to offer our solutions
  3. Conduct product demonstrations and explain functionalities to customers, ensuring clear understanding.
  4. Identify opportunities for cross-selling and upselling by recommending additional products or services that meet customer needs.
  5. Collaborate with Business Development teams to identify expansion opportunities and increase customer value.
  6. Conduct regular on-site visits to strengthen client relationships and identify new opportunities.

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