Job Overview
- Contact customers regarding overdue collections through email, text message, or in-person visits if necessary
- Discuss repayment schedules and possible settlements directly with customers in a formal manner
- Send reminder notices and follow up on amounts due
- Verify that the customer's data and the account are complete and up-to-date
- Record all collections activities and results in the system at the end of each day
- Ensure that all collection activities are conducted following Indonesian laws and company policy
- Be willing and able to work under very stringent collection targets and deadlines
- Maintain professionalism and be ethical in collections
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