International Sales Support Assistant
Full-time Mid-Senior LevelJob Overview
Overseeing the recertification process, which includes sending and reviewing application forms to existing customers, contacting clients, and ensuring follow-ups within the timeline defined by QIMA.
- Generating quotes for new clients and providing support to the Business Development Managers (BDMs).
Sending emails containing certification contracts.
- Assessing the compliance of sales documents and forwarding them to the scheduling department for audits.
- Organizing and archiving electronic documents efficiently.
Assisting customers with inquiries related to the QIMA services
- Handling incoming phone calls with professionalism.
- Contributing to the creation of basic reports upon request.
- Creating and managing potential in the Zoho system, ensuring that all information is correct and up to date.
- Recording all activities in Zoho (emails, calls) to ensure accurate tracking.
- Registering interactions with existing and potential clients to maintain comprehensive records.
Verifying client information to maintain accurate data across all systems (QIMA systems, Zoho, QIMACert).
- Creating Sales Orders in NetSuite as requested.
Engaging in ongoing education through technical classes and seminars to enhance knowledge of services provided by QIMA.
- Performing additional related tasks as necessary at the discretion of management.