Key Account Intern

Position overview

• We are looking for two proactive end-of-study interns (one assigned to the Softline team and one to the Hardline team) to work with Key Account Operations.
• You will review and improve our operating processes, support onsite monitoring and training, and run ad‑hoc projects that increase efficiency and report quality.
• This role offers hands-on field exposure, cross-functional collaboration, and the opportunity to convert to a full-time role after a successful internship

Expectations:

• Automatising the tracker and KPIs tools of the KA team to obtain reliable results on their KPIs.
• Helping to review audit reports (2 reports per week) and sending the alert emails in case of Non-conformities for a French account
• Helping the KA leader to bring structure to his projects, clarifying each step of the processes.
• Supporting the KA Leader to Implement, execute, and measure Key Performance Indicators to drive projects and ensure timing delivery and reliability of results.
• Efficiently communicate with different internal teams to make sure that every detail is being considered for our Key Accounts.
• Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving Audit protocols.
• Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations and encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.

Side Project -> improving the workflow of the KA:

• Conducting a gap Analysis:

• what information does client/Sales in Charge (SIC)/KA need?
• what is in QIMA system?
• what is in the trackers?

• Review of the workflows:

• Simplification of the different systems to only keep needful information
• Providing the needful information in an actionable way for KA and SIC

• Objectives:

• Increased efficiency of coordinators works by removing wastes time and duplication of work
• Reduce demand of coordination information/status by email to the strict minimum

A genuine enthusiasm for Artificial Intelligence and its practical applications in operations, quality control, or client management; experience leveraging AI tools to improve productivity and decision-making is a strong plus.