Client Service Representative (6-month contract)

Customer Service & Project Coordination

• Respond to customer inquiries regarding TIC services, including service scope, pricing, lead time, test assigning, and scheduling.
• Prepare quotations and process service requests based on customer requirements.
• Build and maintain strong relationships with clients, handle customer complaints or service issues professionally and escalate when necessary.
• Monitor project progress and keep customers informed of the service status, delays, or additional requirements.

Report Management & Customer Support

• Review inspection and audit reports to ensure accuracy, completeness, and compliance with QIMA requirements before releasing them to customers.
• Follow up with inspectors and auditors to clarify findings or request report revisions 
• Issue final reports to customers within the agreed turnaround time and maintain accurate service records. 

Handle ad-hoc assignments as required.