Key Account Supervisor - HL

Key responsibilities

• Design and implement process improvements and tools to increase team productivity and report accuracy.
• Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.
• Prepare and deliver training sessions for inspectors on client-specific processes, checklists and reporting requirements.
• Translate client requirements into clear operational instructions and checklists for internal teams.
• Track KPIs to monitor the impact of your actions and drive improvements.
• Support ad-hoc projects aligned with team targets (e.g., quality assurance initiatives, digitalization pilots, workflow standardization).
• Help maintain and update process documentation and training materials.

Who we’re looking for

• Final-year student or recent graduate (end-of-study internship) in disciplines such as
  • Textile/Apparel/Supply Chain/Manufacturing/Industrial Engineering or a related field for Softline
  • Mechanical/Industrial/Materials Engineering, Electronics, Supply Chain/Manufacturing or a related field for Hardline.
• Relevant academic or internship experience in
  • Softline (apparel, textiles, footwear) for the Softline role
  • or hardline (electronics, hardware, household goods, toys) for the Hardline role is highly desirable.
• Strong English communication skills (spoken and written) — fluent English is required.
• Comfortable with regular travel to client sites and factory locations.
• Analytical mind with the ability to map processes, analyze data and propose actionable improvements.
• Good interpersonal skills; able to train inspectors and internal teams.
• Proactive, dynamic, curious, and willing to challenge the status quo.
• Able to work independently and as part of a fast-paced, cross-functional team.
• Willingness to consider continuing employment with the company after a successful internship.

Nice to have

• Familiarity with inspection/reporting tools or basic QA/QC practices.
• Experience creating training materials or delivering workshops.
• Basic data analysis skills (Excel, Google Sheets).
• Local language skills (Chinese / Vietnamese) are a plus but not required.

Internship length & start date

• End-of-study internship; typical duration 6 months (flexible based on university requirements).
• Start date : ASAP

What we offer

• Hands-on experience in client operations and quality assurance for international clients.
• Opportunity to lead improvement projects with visible impact.
• Mentorship from experienced Key Account managers and regional operations leaders.
• Exposure to field inspections and cross-functional teams.
• Possibility of full-time employment following a successful internship.