Support Service Manager

The role is based in the Kyiv and Ternopil region, and we will expect you to be in the office 5 days per week. So, no full remote is possible. We have a shuttle service from the nearest metro station.

Role has 2 shifts that employee can choose upon preferences: 8:00- 17:00 or 12:00- 21:00

We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency.

What is your Day to Day Mission:

• Provide user support through inbound chats and calls

• Identify client issues, record cases in the CRM system

• Analyze user problems and find solutions

• Communicate with other company departments to resolve user issues and generate reports for relevant departments

• Prepare accompanying documents for receiving and issuing UAVs and components from repair

• Prepare reports and communicate with the manufacturer regarding incident