Technical Onboarding Manager

Key Responsibilities

• Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals. 
• Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope. 
• Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success. 
• Develop onboarding documentation, technical guides, and training materials to support scalable onboarding. 
• Act as a trusted advisor to clients, identifying opportunities to improve adoption and satisfaction. 
• Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements. 
• Track onboarding KPIs (e.g., time-to-value, activation rate) and continuously optimize the onboarding process. 

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). 
• 3+ years of experience in technical onboarding, implementation, or customer success roles. 
• Excellent communication, presentation, and interpersonal skills. 
• Proven ability to manage multiple projects and stakeholders simultaneously. 

Preferred Skills

• Familiarity with Agile methodologies. 
• Experience in onboarding enterprise clients. 
• Ability to translate complex technical concepts into simple, actionable steps. 
• Passion for customer success and continuous improvement.