Collections Advisor - Telematics - Valencia

Due to ongoing growth, Radius is looking for a Collections Advisor to join our team servicing Telematics customers in Valencia.

The Collections Advisor will be responsible for managing receivables within our Telematics business unit to include driving cash collection, minimising arrears and creating a key account and manual payer processes to improve customer experience. The role holder will have direct responsibility for collections across multiple sales ledgers.

This role will suit an experience Collections Advisor with an entrepreneurial and commercial mindset, capable of rolling-up their sleeves, driving change and building new capability within a rapidly growing global Group.

The pace of growth and diversification of the Group’s products and services, along with its global footprint, provides significant opportunity for this individual to add real value and take their career forwards, fast.

We would love to welcome you to our Valencia office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Managing a portfolio of clients, making outbound calls and responding to inbound requests to collect outstanding balances;
• Delivering cash collection and arrears management to achieve financial targets;
• Ownership Accounts Receivable ledgers within the Telematics Spain Team;
• Identify risks and issues impacting arrears from daily activities. Suggest and implement policy, process or procedural changes to improve customer journey and increase cash collection;
• Establish priorities and manage workload to deliver against targets, goals and objectives;
• Build strong and effective working relationships with stakeholders across the organisation to support the Telematics business with customer retention and financial targets;
• Take ownership of customer queries to improve DSO and ledger ageing;
• Own regular ledger reviews with key operational and sales colleagues to ensure compliance with credit policy.