Senior Account Manager

The role of Senior Account Manager is an exciting role that's fundamental in Radius Connects next path. You will be responsible for the in-life management of some of our largest customers and can grow the existing revenue along the way with cross selling of wider product sets.

This role is field based, with a requirement to visit one of the offices weekly which are based across the country. The key to success in this role is to spend time in-person with customers, which means attending customer meetings is essential. You will report into the Sales Manager of our Key & Strategic Accounts.

Your responsibilities day to day will be…

Strategic Account Leadership

• Manage a strategic customer base through strong relationship development and in-life account management.
• Identify new opportunities within existing accounts, strengthening and securing long-term partnerships.
• Develop and execute strategic account plans for our clients, aligned with industry trends and customer priorities.
• Own senior-level relationships across C-suite stakeholders (CTO, CIO, COO, Compliance).
• Position the company as a trusted long-term strategic partner rather than a transactional supplier.

Commercial & Revenue Growth

• Drive revenue growth through upsell, cross-sell, and introduction of new telecoms solutions.
• Identify and develop new commercial opportunities within existing accounts.
• Lead contract negotiations and renewals, with a focus on reducing churn.
• Manage profitability in line with commercial guidelines.
• Maintain churn within the account base at less than 5%.

Client Management & Delivery Excellence

• Ensure high-quality service delivery in collaboration with customer services, operations, and technical teams.
• Increase cross-selling and product penetration within the account base.
• Deliver an outstanding customer experience by consistently exceeding client expectations.
• Oversee service performance and customer satisfaction metrics in partnership with Client Services.
• Act as the escalation point for critical issues, ensuring swift and effective resolution.

Industry & Solutions Expertise

• Maintain a strong understanding of sector challenges, including cybersecurity, any regulatory frameworks, cloud adoption, and infrastructure resiliency.
• Translate complex business needs into technical solutions across connectivity, mobility, IoT, unified communications, and security.
• Stay informed on market trends, competitor activity, and emerging technologies to provide strategic insight.

What do we expect of you?

• Deliver a proactive review strategy for all customer base
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
• Develop strategic relationships with all clients assigned, and build relationships with all key stakeholders
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes