Account Manager - Mid Market

The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business.

This role is office based in Belfast, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.

Your key responsibilities day to day will be…

• Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
• Keep churn within account base to <5%
• To increase cross selling/product penetration within account base
• Deliver outstanding customer experience by exceeding the needs of the customer
• Manage profitability in line with commercial guidelines
• Work with internal teams and key stakeholders to ensure an exceptional customer experience
• Keep up to date on knowledge of the industry and undertake necessary training

What do we expect for you?

• Deliver a proactive review strategy for all customer base
• Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
• Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
• Have a positive attitude toward customers in all interactions and establish rapport
• Be a Team player
• Apply honesty, initiative, flexibility, and confidentiality
• Maintain a positive work atmosphere and culture