Account Manager

We are seeking an enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.

• Oversee customer growth, training, and development of best practices to drive business value and return on investment
• Analise and explore data from various CRM systems to understand the drivers behind customer account closures
• Serve as the primary point of contact for assigned accounts, providing excellent customer service and support
• Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels
• Identify and mitigate churn risks through proactive outreach campaigns
• Recognize and capitalize on upsell opportunities when applicable
• Collaborate with internal teams to ensure customer needs are met efficiently

What do we expect of you?

• Proactive team player with innovative ideas to inspire client loyalty and adoption
• Strong interpersonal skills and experience initiating and building positive relationships
• Commercial acumen with good track record of similar roles responsibilities with significant commercial results
• Strong organisational and time management skills with the ability to manage multiple projects simultaneously
• Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers. 
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. 
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.  

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