SME Account Manager

Responsibilities of an SME Account Manager include: 

• Managing and corresponding with a portfolio of 400-500 accounts 
• Supporting customers wit any issues or queries they are having re their account 
• Cross selling and promoting other various Radius products 
• Working towards and meeting KPI targets set.

• Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
• Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.