Service Account Handler

Main Responsibilities

• Answer inbound customer calls and emails.
• Handle general customer enquiries professionally.
• Process policy changes, cancellations, and mid-term adjustments.
• Maintain accurate records in internal systems.
• Supporting and servicing a portfolio of key clients, ensuring a high standard of customer care and timely resolution of queries.
• Building and maintaining strong relationships with key stakeholders, clients, insurers, and internal teams to ensure an excellent customer experience.