AI Transformation & Operations Coordinator (Hanoi-Full time Internship & Full-time)

1. Support AI transformation projects

• Coordinate small AI and automation projects across Sales, Customer Support, and Engineering.
• Meet with team members to understand current processes, manual tasks, and operational challenges.
• Break each project into clear tasks, expected outputs, owners, and deadlines.
• Track progress, follow up on action items, and prepare weekly status updates.
• Help define how a workflow will be tested and what successful implementation looks like.

2. Organize data and support CRM operations

• Review and clean data from Rakuna’s internal systems.
• Identify duplicate, incomplete, or inconsistent records.
• Help maintain consistent contact, company, deal, and activity data.
• Prepare simple dashboards and weekly reports for Sales and management.
• Check whether automated workflows are recording information correctly.
• Escalate data issues instead of making unsupported assumptions.

3. Operate and test AI workflows

• Use AI to support account research, information classification, and content drafting.
• Prepare initial drafts of outreach messages for human review.
• Test prompts and record cases where AI outputs are incomplete or inaccurate.
• Support the configuration of workflows in tools such as HubSpot, Intercom, Slack, and no-code automation platforms.
• Test workflows before launch and document any errors or unexpected results.
• Monitor approved workflows and report problems to the technical team.

4. Create documentation and user guidance

• Write simple standard operating procedures and checklists.
• Maintain approved prompts, templates, and workflow instructions.
• Create short user guides or training videos.
• Collect feedback from employees using the new workflows.
• Update documentation when a process or system changes.