Global Learning Coordinator

As a Learning Coordinator, your responsibility is to support the Global Training Administrators team's use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., Event, sessions, online courses, in the system.  As part of a team, you will carry out the operations of day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve them. 

This role requires professional communication and collaboration with cross-functional teams and stakeholders across the world.

The roles require a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable.

In this role, you will:

• Deliver first-line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy).  
• Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation.
• Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance.
• Support setting up e-learning courses in the LMS (upload, test, and roll out).
• Have a sound knowledge of Training rollouts via the LMS.
• Create and share standard reports, custom reports, and dashboards through the LMS.
• Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude.
• Manage issues, questions, and service requests via our Support Portal.
• Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets
• Escalate issues internally within the team and with Stakeholders, and externally with the LMS vendor support team.
• Keep yourself up to date with the latest features and functionality and share how they can fulfill business needs. 
• Excel in a collaborative environment, but also take responsibility & ownership of tasks.
• Be clear, concise, and accurate in communications with customers and stakeholders.