Operations Specialist

SUPPLY PLANNING SUPPORT

• Monitor stock levels and ensure visibility for all products.
• Identify and address forecast deviations, especially for low-supply items and new products.
• Manage local repacking operations and ensure accuracy in systems.
• Coordinate stock transfers between islands.
• Support logistics and customer service teams with outbound orders.

CUSTOMER SERVICE AND ORDER EXECUTION

• Monitor and respond to inquiries through the designated inbox.
• Process customer orders accurately and on time.
• Resolve issues related to orders, invoices, deliveries, and system errors.
• Handle stock transfers between locations.
• Review outstanding orders daily to ensure timely delivery.
• Collaborate with the 3PL provider and customers to manage logistics and returns.

POS/VISIT MANAGEMENT

• Lead quarterly reviews with the POS/VISIT 3PL partner.
• Manage incoming shipments and ensure timely communication of updates.
• Process placement orders in SAP and reconcile inventories monthly.
• Track forecasts, inventory status, and monitor slow-moving items.
• Prepare monthly reports on inventory and placement progress.

SUSTAINABILITY AMBASSADOR

• Lead sustainability initiatives across departments and with external partners.
• Gather and report quarterly sustainability metrics for global dashboards.
• Drive sustainability projects with 3PLs and other stakeholders.

FLEET MANAGEMENT

• Act as the main contact for fleet-related matters.
• Review fleet data regularly to ensure efficiency and compliance.
• Assist with fleet purchases, upgrades, and maintenance.