IT Manager

IT Management

Captures strategic directions enabling business growth demanding IT and translates them into clear requirements following Red Bull´s Global IT Demand Management Process (GITDM) to ensure IT alignment in close collaboration with local business leadership and Area IT.
Establishes and maintains strong, trusted relationships with local business leaders and key stakeholders.
Understands, communicates, and effectively leverages Red Bull’s global IT service portfolio of solutions & services. 
Leads, develops, and manages local IT staff as well as local external IT partners including contracting, implementation, and service sourcing/hosting.
Manages the local IT budget in accordance with Red Bull standards and governance requirements.

Service Delivery & Project Management

Supports global services and leads local service deployments and delivery, ensuring full adherence to Red Bull standards for operations and support processes, IT security, and regulatory compliance in order to meet local business strategies and expectations. 
Manages IT projects transparently for both business and IT stakeholders, applying Red Bull’s project management methodology.
Ensures a strong end-user focus across the full lifecycle, including onboarding, basic IT skills enablement, security and compliance awareness (including AI awareness), as well as user experience and overall service quality.

Service Operation, Support, CSI and Service Ownership

Owns the end to end service and equipment lifecycle of local IT services, including security policies and controls to protect business processes, data, users, and IT assets across their full lifecycle. 
Manages sourcing and procurement of IT components and services, including RFI/RFP processes, ensuring cost efficiency, sustainability, and alignment with Red Bull standards. 
Ensures stable, efficient IT service operations and support, with a clear focus on service availability, operational stability, SLA adherence, and consistent end user satisfaction. 
Conducts regular IT service reviews (e.g. operational performance reports, SLA tracking, end user feedback surveys) to identify risks, improvement opportunities, and optimization potential. 
Ensures service governance for consistent local IT service management across the entire service lifecycle.
Ensures full compliance with internal policies and external requirements, including contract management, license compliance, data mapping, and local regulatory obligations.