Business Analyst, Distribution Operations

BUSINESS REQUIREMENTS OWNERSHIP

Facilitate requirements elicitation sessions (workshops, interviews, observation, document analysis) with operations, IT, and vendor stakeholders for new DC startups and automation projects.

Document functional and non-functional requirements for WMS configuration, warehouse automation systems, and supporting IT infrastructure (network, hardware, integrations).

Develop and maintain a Requirements Traceability Matrix (RTM) linking business requirements to functional specifications, test cases, and acceptance criteria.

Translate business needs into clear, structured, and testable requirements (user stories, process flows, functional specs) and define acceptance criteria for all requirements.

Drive alignment and sign-off with business stakeholders to lock scope and reduce churn, ensuring full traceability from business requirements through solution design, testing, and business sign-off.

Perform gap analysis between standard WMS functionality and site-specific operational requirements, surfacing configuration or customization needs early.

Support change control by assessing requirement change requests for downstream impact on scope, testing, and timeline.

PROCESS DOCUMENTATION

Author operational process documentation (current-state and future-state) for core DC workflows: receiving, putaway, replenishment, picking, packing, shipping, returns, and inventory control.

Collaborate with process engineers and operations leaders to validate that documented requirements accurately reflect operational intent and volume/throughput assumptions.

Maintain and update requirements and core process documentation throughout the program lifecycle.

TEST MANAGEMENT & BUSINESS VALIDATION

Own and coordinate the end-to-end testing strategy across the project (SIT, UAT, regression, and operational readiness testing).

Create structured test cases and test scripts mapped directly to approved requirements, ensuring full coverage across WMS, automation, and integration touchpoints.

Plan and manage the test calendar, coordinating UAT, integration testing, and operational readiness testing across multiple workstreams and stakeholder groups.

Lead and coordinate User Acceptance Testing (UAT) with business stakeholders, ensuring the business is prepared (scripts, data, environments, timelines).

Define and enforce test phase entry/exit criteria, managing defect triage, retest cycles, and go/no-go decisions with project leadership.

Track and manage defects, issue resolution, and retesting cycles to ensure all delivered functionality meets defined acceptance criteria prior to go-live.

CROSS-FUNCTIONAL COLLABORATION

Act as the bridge between business and IT, ensuring clarity and alignment at all stages of the project.

Partner with IT to ensure requirements are build-ready and testable, support backlog refinement, sprint planning, and prioritization from a business perspective.

Identify risks, gaps, and dependencies and escalate proactively to project leadership.